Last updated: December 17, 2023
Welcome to SpiderNet VPN, provided by Innovative TECHWAY PTE. LTD. and its affiliates. Your privacy is important to us, and we are committed to safeguarding your data. This Privacy Policy explains how we collect, use, and share your data when you use our websites, services, and applications, collectively referred to as "SpiderNet VPN." Please note that this Privacy Policy does not apply to data you send or receive from third-party websites through SpiderNet VPN.
We do not collect the following data:
Names (including subscriber names, user names, and screen names);
Addresses (including residential addresses and business addresses);
Telephone numbers;
Payment details:
a) We do not collect your payment details for SpiderNet VPN. We do not collect or store credit card numbers, bank account numbers, or billing records.
b) When you make payments to us, SpiderNet VPN may redirect you to the website of a third-party payment processor to complete the transaction. If you would like to understand what personal data the third-party processor collects and stores, please refer to their respective terms and privacy policy.
We do not collect sensitive data, as our systems are designed to categorically erase the storage of sensitive data. We do not collect any data related to your online activities, including:
Browsing history;
Traffic destination;
Data content; and
DNS queries.
We do not collect data related to your connection logs, including:
Your IP address;
Your outgoing VPN IP address;
Connection timestamp; and
Session duration.
Since we do not collect data logs of your activity or connection logs, we would not have information about:
The websites you visit;
The time you connected to SpiderNet VPN; and
The set of original IP addresses of your computer or the temporarily assigned network addresses.
We limit the collection of your data to what is necessary to maintain the services provided by SpiderNet VPN.
We collect the data you provide to us when you interact with SpiderNet VPN. For instance, when you register for an Account, we may ask for your email address. The amount of data you provide depends on your privacy settings.
We use your email to:
Communicate with you;
Send you updates and announcements; and
Send marketing information, such as our offers, surveys, invitations, and other content.
If you contact us directly, we may receive data such as your name, email address, phone number, the content of the message, and any other personal data you provide in your communication to us.
You may withdraw your consent for us to use your email address for the above purposes.
We collect the following data related to your use of SpiderNet VPN:
Data related to versions of SpiderNet VPN: We collect data related to your version of SpiderNet VPN to efficiently identify and eliminate technical issues.
Data related to VPN connections: We collect abstracted data related to your use of SpiderNet VPN, including the success of VPN connections, VPN location you connected to, your country, and your internet service provider. You cannot be identified from this abstracted data.
Amount of data transferred: We collect the aggregate sum of data transferred to ensure that individual users do not use excessive data at the expense of other users' experience.
Anonymous data for network diagnostics, study, and analysis: We collect anonymized data to operate SpiderNet VPN, including diagnostic data such as VPN connection failures, speed test data, and crash reports.
We use, combine, and process your data for the following purposes:
We authenticate your use of SpiderNet VPN by assigning a unique identifier to you when you register for the service via your email address. This unique identifier, without reference to other data, identifies you through your device identification code. The purpose of the unique identifier is for us to determine the level of service you have signed up for before establishing your SpiderNet VPN connection.
We do not use any other forms of your data to verify your identity.
We use the data related to your SpiderNet VPN usage to perform internal operations necessary to maintain the services of SpiderNet VPN. This includes operational troubleshooting, conducting data analysis, and activity trend analysis.
We use your data to resolve customer support issues. For example, we may investigate and address concerns, monitor and improve our customer support, respond to your questions and feedback, and inform you of suggested steps to resolve certain common customer issues.
We may communicate with you to provide updates related to SpiderNet VPN and for marketing and promotional purposes.
We use your data to understand and analyze your use of SpiderNet VPN to develop new products, services, features, and functionalities for you.
We use data from service providers and third-party vendors to provide and market SpiderNet VPN.
We share and transfer your data in various ways, including the following:
We use and share your data with our partners in aggregated or anonymized form that cannot be used to identify individual users.
If you sign up for SpiderNet VPN through a friend's referral, we may let your friend know that you signed up for SpiderNet VPN via their referral.
We share and transfer your anonymized statistics and analytical data for network diagnostics.
Your data may be disclosed and transferred to a potential acquirer, successor, or assignee as part of any proposed merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of insolvency, bankruptcy, or receivership.
With your consent and instruction, we may share your data.
We may process your data in any countries in which we engage service providers. You hereby acknowledge the transfer of your data outside of the country where you reside. We will ensure that your data is well protected before the transfer.
We implement robust security measures to protect your data from unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. We ensure the security of our computer networks and adopt sound control measures. Access to your data by our staff is restricted to a strict need-to-know basis.
We do not collect or store any traffic data or personal data in our data centers.
We retain your data as long as we have a legitimate ongoing business need to do so, such as providing you with the service you requested, or complying with applicable legal, tax, or accounting requirements.
When there is no legitimate ongoing business need to process your data, we will delete or anonymize it. If it is impossible to delete or anonymize your data (for instance, because it has been stored in backup archives), then we